Yomdel

Yomdel is a conversation management solutions provider that helps businesses improve customer experience and generate high value leads. Founded in 2014, the company addresses the gap between customer expectations and business delivery by providing 24/7 fully managed live chat services. The platform uses real human operators to handle online conversations, ensuring that website visitors remain engaged and prospects are nurtured into business opportunities. By operating as an extension of a client's team, the service aims to increase online lead generation by as much as 52 percent. In addition to managed chat, the company offers mystery shopping services to help businesses identify areas for improvement and design better customer journeys. These tools allow companies to analyze performance in real time using evidence based insights. The solutions are bespoke and designed to align with specific website strategies, particularly for companies in the property sector and franchise networks. As part of the BriefYourMarket group, the company focuses on delivering customer experience excellence through a combination of live interaction and performance data. The service handles over one million chats annually, providing a continuous sales pipeline for businesses that prioritize customer service as a core investment for growth.