Engage Property Technology

The world is changing and so are the expectations of the growing number of people who rent. Engage Property Technology supports property organisations on their journey of change. With a portfolio of customer portals, Engage works with both Private and Social Landlords. Engage portals are proving to be the new heartbeat of the relationship between landlords and their residents who today expect to be treated less like tenants and more like customers with individual needs and preferences. Engage portals enable residential landlords and housing associations to deliver super-efficient customer service to their residents. Unlike many existing websites, Engage adds value to the extent that residents will keep returning to the portal in preference to making phone calls to busy agency's call centres. Engage is more than a self-service portal. The platform acts as a vital layer on top of existing back office systems, pulling data and displaying key residential information to the user. Engage delivers efficiencies by automating business processes from the application process itself, to payments, simple enquiries and maintenance requests. Customers enjoy a single sign-on experience whilst still being able to access all other services provided by the landlord. Concierge services can even be added as well as neighbourhood information, special offers from local retailers, residents’ manuals, even group forums to enable landlords to build cohesive communities and a happy customer base. In short, Engage to removes the pressure on customer services teams so that landlords can concentrate on adding value and satisfying the expectations of residents now and in the future. The team at Engage are passionate in using technology to help deliver the plans and aspirations of Engage clients. Our property, public sector and technology backgrounds mean we are ideally positioned to do this.