BoomerangCRM

Our job is to make your brand synonymous with moving, and can change the culture of your business. We work with estate and letting agents to grow their market share by using innovative techniques and making sustainable changes which resonate with your people. We help our customers create lifelong customer relationships, by measuring and improving staff and customer engagement. Our service is designed to increase market share, improve customer retention, increase customer referrals, reduce marketing spend and improve profitability. How do we do it? Our bespoke telephone survey collection service will collect, record and deliver your customers feedback in real time direct to your management team, allowing you to celebrate excellence within your teams and act quickly to address issues that your customers are facing all whilst innovating in ways which will resonate with their customer base allowing you to truly work for mutual benefit. We use the Net Promoter Score as a metric to measure this feedback, thus allowing you to manage change more effectively. We also offer Employee Engagement Surveys and 360 Management surveys. These are designed to get to the grass roots of any issues, allowing you to make positive change within your business and work with your team to improve their engagement with your business. Your business cannot deliver to its potential if you have a disengaged workforce.